Most orders ship within 2-3 business days.
We partner with UPS to offer efficient ground shipping. Costs are calculated and shown in cart based on your shipping address. Additional handling fees may apply for oversized, bulky or heavy products, including:
- Deluxe+ and Grand docks ($9.99)
- Aristot bassinets, bases, and conversion kits ($50)
- Dream Weaver bassinets ($50)
- Futons Royale & Present Tense Pillows ($25)
- Tent of Dreams ($25)
- Wallpaper ($25)
Additional fees may apply for shipments to Alaska, Hawaii, or any location outside of the contiguous United States.
If you refuse the delivery of a package, you will be charged for return shipping.
We currently only ship to the US and Mexico. Mexico shipping charges are calculated by weight and location and will be calculated when you checkout. We cover all duties and brokerage fees. But if you refuse the delivery of a package, you'll be charged for return shipping.
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes.
We will accept returns that meet the following criteria:
- Purchase was made within the last 60 days
- Returned items must be postmarked or shipped within 60 days from the original purchase date
If your order does not meet the above criteria, no refund will be issued.
Final sale items cannot be returned or exchanged.
Return shipping is FREE in exchange for store credit. If you prefer a refund on the original form of payment, we offer discounted shipping options. You also can ship back your return using whatever method you choose.
If you have any questions whatsoever, please reach out to us at email@example.com.
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at firstname.lastname@example.org. Our business hours are Monday thru Friday 8:30 am - 5:00 pm MST.
If an item is missing from the order you receive, you must contact us at email@example.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.